Last revised: January 7, 2021

Privacy Policy

Your privacy is important to us.  As part of our efforts to facilitate and make your experience with the Fivestar App and Services as user-friendly and enjoyable as possible, we may collect and use certain information you provide to us.  This Privacy Policy addresses the collection, use, and disclosure of information that Fivestar may gather during your use of the App and Services.  Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in the FIVESTAR MOBILE APPLICATION TERMS OF USE.

Please review the entire policy to learn the types of user information Fivestar gathers, how Fivestar uses that user information, what user information is disclosed and to what third parties, and how FiveStar safeguards your user information.

Please also check back periodically as this Privacy Policy may change from time to time.  We will notify you of any material changes by publishing the new Privacy Policy on or through the App and Services.  The user information Fivestar gathers is and will be subject to the Privacy Policy in effect at the time the information is gathered.  Should you have any questions or concerns at any time, please feel free to contact us.

This Privacy Policy applies only to the Fivestar App and Services.  This Privacy Policy does not apply to any websites, mobile applications, or online services managed, maintained, and/or hosted by third parties not directly affiliated with Fivestar that you may visit, e.g., via a link provided through the App and Services.  We encourage you to learn more about the online privacy and data security policies of third party websites, mobile applications, and online services directly from such third parties, as their policies may differ from ours.

By submitting your information to us and by using the App and Services, Fivestar will assume that you have read, understood, and consent to the Agreement and all other applicable Fivestar rules and policies.  We also assume that you consent to Fivestar’s use of your information as described in the Agreement and this Privacy Policy.  If you do not consent, you should not access or use the App or Services.

1.Information Fivestar Collects

(a) Personal Information and Non-Identifying Information  

We will ask you for personally identifiable information if, for example, you create a Fivestar Account and complete a profile.  This refers to information about you that can be used to contact or identify you (“Personal Information”).  Personal Information includes, but is not limited to, your full name, email address, and any other information that could be used to personally identify you.

We also collect other information that you provide as part of registration and the administration and personalization of your Fivestar Account with us that does not identify you (“Non-Identifying Information”).  Non-Identifying Information includes, but is not limited to, your school, sport, player position, zip code (on its own), and individual preferences.  Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified.  But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your gender only or your viewing preferences).

We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) mainly to provide the features and functionality of the App and Services.  We may also use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.  If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or update your  account information.

We may also combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other users to attempt to provide you with a better experience, to improve the quality and value of the App and Services, and to analyze and understand how the App and Services are used.

(b) Usage Data

When you visit the App and Services, whether you are logged in or just browsing without logging in, our servers automatically record certain information sent by your device about your use of the App and Services.  The information is referred to as “Usage Data.”  This Usage Data may include information such as the manufacturer and model of your device; your Internet Service Provider (ISP); your device’s Internet Protocol (“IP”) address (or other device identifier), browser type, and operating system; referring/exit pages; clickstream data; access times and dates, parts of the App that you visit, the time spent within those parts, and information you search for on the App and Services; and other statistics.

We use this Usage Data for technical administration of the App and Services, including to monitor and analyze use of the App and Services, to increase the functionality and user-friendliness of the App and Services, and to better tailor the App and Services to users’ needs.

Usage Data may be non-identifying or it may be associated with you.  Whenever we associate Usage Data with Personal Information, we will treat it as Personal Information.

2. Collection of Information

Fivestar may use a number of different techniques and technologies to collect Personal Information, Non-Identifying Information, and Usage Data.  For example, Fivestar may use forms, device and user identifier technology (e.g., Fivestar IDs), and/or other technology used to monitor your use of the App and Services.

(a) Forms

We request certain information from you through the use of forms when you register by creating a Fivestar Account, when you add information to your profile, and when send us correspondence through the App and Services.

(b) Use of the App and Services

Usage Data are collected automatically by the App and Services’ servers and software.  For example, because the App and Services automatically collect Usage Data for all users, your session will be tracked.  You agree that we may collect and use technical data and related information, including technical information about your device and system and application software to maintain and support the App and Services generally.

Additionally, in some of our email messages, Fivestar may use a “click-through URL” linked to content on the App and Services.  When a user clicks onto one of these URLs, the user will pass through our server before arriving at the destination Web page.  Fivestar tracks this click-through data to help us determine user interest in certain subject matter and measure the effectiveness of these user communications.  You can avoid being tracked in this way by not clicking text or graphic links in emails from Fivestar.

(c) Tracking

Some Web browsers and apps may be configured to send Do Not Track signals to websites, or users may use similar mechanisms, to indicate a user’s preference that certain web technologies not be used to track the user’s online activity.  The App does not accept or process such Do Not Track signals or similar mechanisms.

(d) Public Communications

Please note that if you use any bulletin board, chat room, comment posting feature, or other public communication service, forum, or feature offered through the App and Services, or post any information available for viewing by other users, any of the information that you share will be visible to other users.  The information that you make available can be read, used, and collected by other users to send you unsolicited messages outside of the App and Services.  Fivestar is not responsible for the manner in which the Personal Information that you decide to share will be used by other users.

3. Use and Sharing of Information by Fivestar

The user information that Fivestar collects may be added to our databases and used for business purposes, including for marketing and promotional purposes, for a statistical analysis of users’ behavior, for product development, for content improvement, or to customize the content and layout of the App and Services.  In addition, Fivestar will, on occasion, send emails to you about the App and Services or third-party products.  If you do not want to receive email from us, visit the “Opt Out” or “Unsubscribe” link at the bottom of any Fivestar email to remove yourself from continued receipt of such email messages.

Fivestar’s policy is not to share the user information it collects with third parties other than as specified below, or where a user expressly consents to our sharing of certain information with a third party.  We may share user information with third parties under the following circumstances:

(a) Business Partners and Vendors

We may employ third party companies and individuals for any of the following:  to facilitate the App and Services; to provide the App and Services or portions of the App and Services on our behalf; to perform related services, including without limitation, maintenance services, database management, fulfillment, analytics, and improvement of the features or functionality; or to assist us in analyzing how the App and Services are being used.

Your California Privacy Rights.  California residents who have an established business relationship with Fivestar may choose to opt out of Fivestar’s disclosing personal information about them to third parties for marketing purposes.  If you do not want us to share your personal information with such third parties, please send us your name, email address, street address and phone number to [email protected]. Your opt out request will be processed within 30 days of the date it was received.

Under certain circumstances, you may avoid having Fivestar share your information with its business partners and vendors by not granting Fivestar permission to share your information.  Not granting Fivestar permission to share your information with its business partners or vendors may limit your access to their services through the App and Services.

(b) Promotions

From time to time, we may offer promotions through the App and Services that require a separate registration.  By participating in such a promotion, you agree to the official rules and terms and conditions for the promotion, which may require that you provide certain information.  Information collected in connection with a promotion will be used consistently with the promotion’s official rules and terms and conditions and this Privacy Policy.

(c) Business Transfers

As we continue to develop our business, we may buy, sell, or share assets in connection with, for example, a merger, acquisition, reorganization, sale of assets, or bankruptcy.  In such transactions, information about users generally is often a transferred business asset.  In the event that Fivestar itself or substantially all of Fivestar’s assets are acquired, information about our users may be one of the transferred assets.

(d) Compliance with Law and Protection of Fivestar and Others

We may release user information when we believe, in our sole discretion, that release is appropriate: to comply with the law, including but not limited to, in response to a subpoena served on Fivestar; to enforce or apply the Agreement and other applicable agreements, rules, and policies; to protect the rights, property, or safety of Fivestar, our users, or others; or to prevent activity that we believe, in our sole discretion, may be or may become illegal, unethical, or legally actionable (including exchanging user information with other companies and organizations for fraud protection).

(e) Aggregate User Information 

We may release aggregate user information (without revealing any Personal Information about you) to advertisers and other third parties in order to promote or describe use of the App and Services.

4. International Transfer

By accessing and using the App and Services, you acknowledge and agree that Fivestar controls and operates all parts of the App and Services from its offices in the United States of America and that the App and Services are intended for use by users located in the United States of America.  Unless expressly stated to the contrary, Fivestar makes no representation that the App and Services are appropriate or will be available for use in other locations.

If you access the App and Services from outside the United States, you acknowledge and agree that your information may be transferred to and maintained on computers and servers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.  Your consent to the Agreement followed by your submission of such information represents your agreement to the transfer of such information to the United States and the collection, use, and disclosure of your information in accordance with United States law and our Privacy Policy.

5. Changing or Deleting Your Information

All users who have created an account through the App and Services may review, update, correct or delete the Personal Information in their registration profile by contacting us.  If you completely delete all such information, then your account may become deactivated.  When the App is uninstalled from your device, data stored on your device is immediately deleted.  We may retain an archived copy of your records as required by law or for legitimate business purposes.  Additionally, your Fivestar ID is kept permanently to authenticate your device and account even if you delete or uninstall the App.  The Fivestar ID is used to confirm that your device is authorized to access the Services.  If you purchase a new device, a new Fivestar ID will be issued that is unique to the new device.

6. Security 

We employ administrative, physical, and electronic measures designed to protect your information from unauthorized access.  For example, we use commercially reasonable security measures such as encryption and firewalls to protect user information.

Please note that no security system is impenetrable.  Accordingly, we do not guarantee the security of our databases, nor that information you supply won’t be intercepted while being transmitted to us over the Internet or other network.  Any information you transmit to Fivestar, you do at your own risk.

7. Children’s Privacy

We are committed to protecting the privacy of children.  Users must be at least thirteen (13) years of age to access and use the App and Services.  Any access to or use of the App and Services by anyone under the age of thirteen (13) is unauthorized, unlicensed, and in violation of the Agreement.  By using the App and Services, you represent and warrant that you are thirteen (13) years of age or older and that you agree to and agree to abide by all of the terms and conditions of the Agreement.  If Fivestar believes that you are under the age of thirteen (13) or that you are not old enough to consent to and be legally bound by the Agreement, Fivestar may, at any time, in its sole discretion, and with or without notice: (i) terminate your access to or use of the App and Services (or any portion, aspect, or feature of them), or (ii) delete any content or information that you have posted through the App and Services.

8. Contacting Us 

If you have any questions about this Privacy Policy, please contact us at:

1997 Annapolis Exchange Parkway, Suite 200

Annapolis, MD 21401

[email protected]